Job Description
Overview:
In this position, the Program Delivery Manager (PDMG) serves as the primary interface with eligible Applicants affected by Presidentially declared events. He/she provides tailored customer service throughout the Public Assistance (PA) delivery process by conducting key information gathering meetings with Applicants in all phases of the process and facilitates the delivery of PA grant funding on behalf of Applicants. The PDMG gathers all required documentation to enable FEMA to write grants to assist the Applicant in their process of returning to their pre-disaster conditions.
Duties:
In this position, the responsibilities will include but not limited to the following:
• Serve as primary point of contact for Applicants, providing customer service and programmatic guidance throughout the grant process to include Exploratory Calls (EC) to the Recovery Transition Meeting.
• Facilitate and coordinate the accurate delivery of grant funding while coordinating the Applicant’s recovery priorities, understanding their capabilities and capacity to develop projects and participate in site inspections.
• Utilize the Grants Manager and Grants Portal systems to collect required data.
• Maintain availability to nationally deploy and/or be deployed for a minimum of 300 days in a calendar year.
The ideal candidate will have experience with the following:
• Emulate FEMA’s core values of compassion, fairness, integrity, and respect.
• Strong oral and written communication techniques, and superb customer service delivery experience.
• Experience working in a fast-paced environment, effectively manage multiple priorities, and travel to support field site visits, when appropriate.
• Provide technical advice and guidance to leadership concerning recovery issues.
• Skills in applying a wide range of analytical and evaluative methods.
Qualifications Required:
• Experience in a customer service or liaison role.
• Able to develop and implement emergency management standards, regulations, practices, training, and procedures to identify, minimize or eliminate hazards and threats.
• Experience in facilitating discussions related to policies, doctrine, and processes amongst multiple stakeholders.
• Possess strong oral and written communication skills.
• Experience building relationships and collaborating with internal and external stakeholders.
• Ability to travel for field visits when required or necessary
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery
Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.
This position will be hired into a temporary 2 year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.
FEMA is committed to ensuring that its workforce reflects the spanersity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing spanersity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.